Contact BISCUIR

Whether you have a question, feedback, or need assistance with your order, our customer service team is here to help. Feel free to contact us using the information below, and we will do our best to respond as soon as possible.

Contact Information

Email: support@biscuir.com

Customer Service: Our team is available Monday through Friday, from 9:00 AM to 6:00 PM, to answer your questions and assist you.

Contact Form

You can also use the contact form below to send us a message directly. Please complete all required fields so our team can respond as quickly as possible.

Your satisfaction matters to us

At BISCUIR, we are committed to providing a reliable and enjoyable shopping experience. Your questions, comments, and feedback are always welcome.

For any questions regarding an order, delivery, return, or product, please contact our customer service team.

Frequently asked questions

How do i track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking link. You can follow your delivery in real time until it reaches your door.

Are payments on the website secure?

Yes — all payments are fully secured. We use SSL encryption to protect your personal information and payment details. You can safely pay using Visa, Mastercard, Apple Pay or Shop Pay.

Do you accept returns?

Absolutely. If you are not completely satisfied with your order, you have 30 days after delivery to request a return. Your satisfaction is our priority.

How can i contact customer support?

Our support team is here to help.

Email: support@biscuir.com

Response time: within 24 hours

Can i modify my order or shipping address after purchase?

Yes — please contact us as soon as possible. If your order has not yet been shipped, we will do our best to update your information quickly.

How long does shipping take?

Orders are processed within 48–72 hours. Standard shipping usually takes 5–10 business days depending on your location.

Is the leather authentic?

Yes — BISCUIR products are crafted from authentic Moroccan leather selected for its texture, durability and timeless character.

Do your leather pieces age over time?

Yes. Real leather naturally develops a unique patina over time, making each piece even more distinctive with everyday use.