Privacy policy

At Biscuir, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use and protect the information you provide when you visit our website, use our services, or contact us at our support address support@biscuir.com. We encourage you to read it carefully so you understand how your data is handled.

1. Personal information we collect

When you use our website or contact us by email, we may collect several categories of personal information, including but not limited to:

  • Identification information: your name, address, phone number, email address, and other details necessary to provide our services.
  • Payment information: the payment details you provide when purchasing from our website. Please note that sensitive payment information, such as card numbers, is never stored on our servers and is processed securely by our payment providers.
  • Browsing information: information about how you interact with our website, including your IP address, the pages you visit, the products you view, and other navigation data.

2. How we use your personal data

We use your personal information for the following purposes:

  • To provide and manage our services, including processing orders, delivering products, tracking order status, and managing customer accounts.
  • To answer your questions and provide customer support through support@biscuir.com.
  • To inform you about updates, offers, promotions and Biscuir news, where you have given your consent.
  • To improve our website, products and services by analysing browsing information and customer feedback.

3. Sharing your personal data

Biscuir does not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service providers: we may share your information with third-party providers who help us operate, such as payment processing, delivery management, web hosting, and data analytics.
  • Advertising partners: we share limited activity data with advertising platforms, including Meta, for advertising and measurement. See Section 8 for details and how to opt out.
  • Legal compliance: we may disclose your personal data where required by law or in response to lawful requests from government authorities.

We use secure third-party payment service providers to process transactions

4. Security of your personal data

We maintain technical, administrative and physical safeguards to protect your personal data against unauthorised access, misuse, loss or disclosure. Your payment information is processed securely and in line with industry standards.

5. Your rights and choices

Depending on where you live, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccuracies in your personal data.
  • Delete your personal data, subject to certain legal exceptions.
  • Restrict the processing of your personal data in certain circumstances.
  • Opt out of the sale or sharing of your personal data for targeted advertising.
  • Object to the processing of your personal data for direct marketing.
  • Withdraw your consent where processing is based on that consent.

Residents of California, Colorado, Connecticut, Virginia, Texas and other states with comprehensive privacy laws have these rights under their state legislation. We will not discriminate against you for exercising any of them.

To make a request, email support@biscuir.com. We may need to verify your identity before we can act on it.

6. Do Not Sell or Share My Personal Information

We use advertising cookies and pixels that may qualify as a "sale" or "sharing" of personal information for cross-context behavioural advertising under certain state privacy laws.

You can opt out at any time by emailing support@biscuir.com, by adjusting your preferences in our cookie banner, or by enabling the Global Privacy Control signal in your browser, which we honour automatically.

7. Children

Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we will delete it.

8. Cookies and tracking

Our site uses cookies to improve your experience, analyse traffic, and deliver relevant offers.

Cookies may be used to:

  • remember your preferences
  • analyse browsing behaviour
  • deliver personalised advertising

We use third-party tools including Google and Meta (Facebook) to measure site usage and improve our services. The Meta Pixel collects information about the pages you view, items you add to your cart, and purchases you complete, and shares this with Meta for advertising and measurement purposes.

You can disable cookies at any time through your browser settings, or through the cookie preferences on our site.

9. Data retention

We keep your personal data for as long as needed to provide our services and to meet legal, accounting and reporting obligations. Order records are typically retained for seven years for tax purposes.

10. Contact us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about your personal data, please contact us at support@biscuir.com.

11. Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in our data practices. We encourage you to review it regularly to stay informed of the latest version.

Thank you for your trust in Biscuir. We are committed to protecting your personal data and giving you the best possible shopping experience.

12. Company information

Company name: LYSHINE LLC
Brand: Biscuir
Address: 447 BROADWAY, 2ND FLOOR 3495, NEW YORK, NY 10013
Email: support@biscuir.com

Biscuir is a brand operated by LYSHINE LLC.