Shipping policy

Order processing

Your order will be processed within 48 to 72 hours (business days).
A shipping confirmation email with a tracking number will be sent once your parcel has been dispatched.
Orders placed after 2pm ET are processed the next business day.

Delivery areas

We currently ship throughout the United States, including Alaska, Hawaii and APO/FPO addresses. For any specific request regarding a destination, please contact our customer service team.

Delivery options

Estimated delivery times are as follows:

Standard Delivery: free, 5 to 10 business days.
Express Delivery: $30, 2 to 5 business days.

Delivery times are estimates provided by the carrier and run from the day your order is dispatched, not the day you place it.

Duties and taxes

All applicable duties, taxes and customs fees are paid by us before your parcel enters the United States. The price you pay at checkout is the final amount — you will not be asked for any additional payment on delivery.

Sales tax is calculated and displayed at checkout where applicable.

Important information

Shipping of your order begins after you receive the order confirmation email.
Some orders may require additional verification checks for security purposes.
Orders over $50 require a signature on delivery.
You can track your order through your Biscuir account or via the confirmation email you receive.
Orders containing more than one item may arrive in separate parcels on different days. You will receive tracking for each one.

Possible delays

Delivery times may be affected by external factors beyond our control (weather conditions, carrier delays, customs processing, peak demand periods). We cannot be held responsible for these delays.

If tracking has not updated for 7 business days, email us at support@biscuir.com with your order number and we will open an investigation with the carrier.

Incorrect addresses and undelivered parcels

We ship to the address entered at checkout. If yours is incorrect, email us within 24 hours of ordering and we will correct it if the order has not shipped. Once a parcel has been dispatched to an incorrect address we cannot recall it, and a reshipment is charged at cost.

Parcels refused at delivery, or returned because they were not collected from a carrier depot, are refunded less the original shipping cost once they reach us.

Parcels marked delivered but not received

Please check with anyone else at your address and with your neighbours first, as carriers often leave parcels with them without a note. If it has not appeared after 48 hours, contact us and we will open a carrier investigation.

Contact

For any question regarding the delivery of your order, you can contact us at support@biscuir.com.

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